Refund policy
Refund & Return Policy
We want you to be fully satisfied with your order. This page explains your return window, how refunds are processed, and what to do if something arrives damaged or unavailable.
Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn or unused
- With original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To start a return, contact us at info@vapeedgewholesale.com.
Damages & Issues
Please inspect your order as soon as you receive it. If an item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Cancellations & Unavailable Items
If you wish to cancel your order before it has been dispatched, you may request a cancellation and full refund.
If the device or flavour you ordered becomes unavailable, our team will first offer a suitable alternative. If you choose not to accept a replacement, you're entitled to a full refund for the unavailable item(s).
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g. food, flowers, plants)
- Custom or personalized products (e.g. special orders)
- Personal care goods (e.g. beauty products)
- Hazardous materials, flammable liquids, or gases
Exchanges
The fastest way to get the item you want is to return your current item, and once the return is accepted, place a separate order for the new item.
EU Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As with standard returns, the item must be unworn/unused, with tags, and in its original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
- If approved, you'll be automatically refunded to your original payment method within 10 business days
- Your bank or card provider may take additional time to process and post the refund
- Refunds are always issued to the original payment method used to place the order
Still have questions?
Our customer support team is happy to help with anything related to your return or refund.
Email Support → Contact Page →